Return & Exchange Policy
Your satisfaction is our priority. Please read our strict guidelines regarding returns and exchanges.
1. Strict 24-Hour Policy
We maintain a very strict 24-Hour Return and Exchange Policy. This means you must raise a formal return or exchange request within exactly 24 hours of receiving your delivery.
Any requests made after the 24-hour window has expired will be automatically rejected. No exceptions will be made.
2. Conditions for Return
To be eligible for a return or exchange, the item must meet the following criteria:
- It must be in its original, unused, and unworn condition.
- All original tags, authenticity cards, and packaging must be completely intact and attached.
- Items showing signs of wear, damage, or alteration will not be accepted and will be sent back to the customer.
3. How to Apply
If you meet the criteria and are within the 24-hour window, please follow these steps:
- Email us at info.hakimibangles@gmail.com or WhatsApp us at +91 9023718759.
- Include your Order ID and the registered Email Address.
- Attach clear photos or an unboxing video highlighting the issue (e.g., damage or wrong item).
Note: An unboxing video is highly recommended and acts as the best proof for transit damages.
4. Refund Process
Once we receive and inspect the returned item at our warehouse, we will notify you of the approval or rejection of your refund.
- Prepaid Orders: Refunds will be processed back to the original payment method within 5-7 business days after approval.
- COD Orders: Refunds will be made via Bank Transfer or UPI. We will request your details via email.
- Important: Shipping charges and the ₹120 COD Handling Fee are strictly non-refundable.